Blog

On 18th October 2023, the Kerridge Commercial System (KCS) rental division hosted its bi-annual user forum for both inspHire Office and Corporate customers. Held at Nottingham Racecourse, the day had a jam-packed agenda filled with insights on new developments and services, introductions to KCS partners, as well as a fun afternoon at the races.  

Having been in the game since 1982, GTAccess has evolved from a small electrical contracting company into the fourth largest powered access company in the UK. With 12 running depots across the UK, GTAccess are the experts when it comes to the hire or outright purchase of a powered access platforms, training or service plans for your own equipment. inspHire recently had the pleasure of meeting with the team at GTAccess to reflect on their unique journey, business successes and the relationship they hold with inspHire that dates back 20+ years.

Here at inspHire, we pride ourselves on being customer focussed, taking into account our customer's individual needs from the outset. From sales to support, this is a joint effort across all  departments within our global business, but one integral stage for our customers is their implementation. From establishing objectives and milestones, right through to the day you go-live; our experienced Professional Services Group (PSG) will be on hand from start to finish. 

The KCS Rental Division is made up of many different departments and key teams who drive the customer experience for inspHire users. One integral part of this service is our Helpdesk team, and two people who keep the cogs turning from a service delivery perspective is Ken Hughes, Service Delivery Director, and Sean Duryea, Helpdesk Manager. 

Over the past year, inspHire began implementing a global programme to improve our customer service and support. How and why? We have invested in new dedicated resources and technologies into this department, as well as new collateral and simplified processes to accommodate our customers. Simply put, the end-goal is to provide full transparency to our customers, while delivering the best possible service.  With a combination of 20+ years in IT service delivery and 10+ years at the forefront of inspHire's support team, both Ken and Sean have been working hard on the rollout of the inspHire Continual Improvement Programme. Read the full interview to learn about the latest developments, as well as get to know our team members!  

Ardent Hire Solutions is a multi-category equipment rental specialist that differentiates itself through digitalisation, sustainability and spectacular customer service. Back in 2016, Ardent was announced as the new combined company formed by the buyout and merger of established plant hire companies, One Call Hire and Fork Rent. Fast forward 7-years, Ardent has become one of the UK’s most recognised and respected names in the hire industry with over 5,000+ machines available for hire and 10 rental depots across the UK.

From the days of One Call Hire being a customer of inspHire, we have been privileged to witness Ardent’s epic journey thus far having had a relationship that dates back 20+ years and take pride in seeing inspHire Corporate Edition support their operations in today’s age.

After four long awaited years, the Kerridge Commercial Systems Konnect Customer Conference finally made its return to the UK! The event took place across two days on the 2nd and 3rd of March in Stratford-upon-Avon with 300+ delegates in attendance from the rental, distribution and automotive industries. From guest-speaker, Penny Mallory, talking about the importance of Mental Toughness, to specific breakout sessions focussing on inspHire, Kerridge Commercial Systems and MAM Software's solutions, it was a fantastic two-day event.

No two rental businesses are the same, which is why OnRent has been built with flexibility at its very core. Whether you're working from home, in the office, or out on-site, having a rental system that allows you access to your business data from anywhere is vital. Are you looking for a rental solution that is simple to set-up and simple to use? We spoke with the rental experts at inspHire and they shared their top OnRent tips and tricks that offer complete flexibility for small to medium rental businesses ready for growth.

inspHire first opened its doors to the rental industry way back in 1997, and have gone from strength to strength since. Fast forward 20+ years, inspHire now are a part of the Kerridge Commercial Systems group and support over 20,000+ global users. To support this growth, inspHire now have teams located across the globe with offices in the United Kingdom, Australia, United States, South Africa and the Netherlands. 

Part of inspHire's strategy is to implement customer-centric roles within our business. That’s why we’d like to introduce you to Mark Taylor, Product Strategist, and Anton Targett, Head of Product Delivery, two team members whose roles are integral to inspHire’s day-to-day operations and overall strategy.

Mark and Anton's positions ensure that our customers are the focal point of all decisions related to delivering products, services and experiences to create customer satisfaction, loyalty and advocacy. Read the full interview to learn how these pair drive change throughout our suite of products, that prioritise putting our customers first, by delivering a positive experience and continuing to build long-term relationships.

Ransomware attacks increased by almost a third between 2020 and 2021 and jumped by 75% in Q4 2021 compared to the previous three months. How can inspHire help to protect your business? Simple, move your inspHire system to a cloud environment to enable top-level security. Hosting in the cloud allows effective protection, advanced threat detection and regulatory compliance, as well as other benefits. 

Whether you're working from home, in the office, or out on site, having a system that allows you access to your business data from anywhere is vital. Discover OnRent, fully-cloud based rental management software that allows you to access your entire rental business at any time from any device - no matter where you are.