Blog

Since 1997, inspHire has gone from strength-to-strength in order to become a market-leader in the rental software space. How is this done? By designing powerful, innovative hire software solutions. But the real question is - how is this delivered to the global rental industry? Simple, by our brilliant people! Introducing Dane Evans, Senior Business Development Manager, and Jake Packard, Business Development Manager.

Headquartered in Banbury UK, GEM Tool Hire and Sales offer a one-stop-shop that caters to all of your plant and tool equipment requirements. Established in 1979, the business has grown substantially, operating out of two depots and boasting an impressive 200+ years of combined experience with their growing team.   

Credit and debit cards have overtaken cash as Britain's main payment method; cards are now the preferred payment method in retail sales. With this trend set to continue and dominate more industries, such as rental, it's critical that card transactions are processed as efficiently as possible.

On 18th October 2023, the Kerridge Commercial System (KCS) rental division hosted its bi-annual user forum for both inspHire Office and Corporate customers. Held at Nottingham Racecourse, the day had a jam-packed agenda filled with insights on new developments and services, introductions to KCS partners, as well as a fun afternoon at the races.  

Having been in the game since 1982, GTAccess has evolved from a small electrical contracting company into the fourth largest powered access company in the UK. With 12 running depots across the UK, GTAccess are the experts when it comes to the hire or outright purchase of a powered access platforms, training or service plans for your own equipment. inspHire recently had the pleasure of meeting with the team at GTAccess to reflect on their unique journey, business successes and the relationship they hold with inspHire that dates back 20+ years.

Here at inspHire, we pride ourselves on being customer focussed, taking into account our customer's individual needs from the outset. From sales to support, this is a joint effort across all  departments within our global business, but one integral stage for our customers is their implementation. From establishing objectives and milestones, right through to the day you go-live; our experienced Professional Services Group (PSG) will be on hand from start to finish. 

The KCS Rental Division is made up of many different departments and key teams who drive the customer experience for inspHire users. One integral part of this service is our Helpdesk team, and two people who keep the cogs turning from a service delivery perspective is Ken Hughes, Service Delivery Director, and Sean Duryea, Helpdesk Manager. 

Over the past year, inspHire began implementing a global programme to improve our customer service and support. How and why? We have invested in new dedicated resources and technologies into this department, as well as new collateral and simplified processes to accommodate our customers. Simply put, the end-goal is to provide full transparency to our customers, while delivering the best possible service.  With a combination of 20+ years in IT service delivery and 10+ years at the forefront of inspHire's support team, both Ken and Sean have been working hard on the rollout of the inspHire Continual Improvement Programme. Read the full interview to learn about the latest developments, as well as get to know our team members!  

Ardent Hire Solutions is a multi-category equipment rental specialist that differentiates itself through digitalisation, sustainability and spectacular customer service. Back in 2016, Ardent was announced as the new combined company formed by the buyout and merger of established plant hire companies, One Call Hire and Fork Rent. Fast forward 7-years, Ardent has become one of the UK’s most recognised and respected names in the hire industry with over 5,000+ machines available for hire and 10 rental depots across the UK.

From the days of One Call Hire being a customer of inspHire, we have been privileged to witness Ardent’s epic journey thus far having had a relationship that dates back 20+ years and take pride in seeing inspHire Corporate Edition support their operations in today’s age.

After four long awaited years, the Kerridge Commercial Systems Konnect Customer Conference finally made its return to the UK! The event took place across two days on the 2nd and 3rd of March in Stratford-upon-Avon with 300+ delegates in attendance from the rental, distribution and automotive industries. From guest-speaker, Penny Mallory, talking about the importance of Mental Toughness, to specific breakout sessions focussing on inspHire, Kerridge Commercial Systems and MAM Software's solutions, it was a fantastic two-day event.