Blog

In today's fast-paced rental industry, efficient and secure payment methods are paramount. As technology evolves, so must the ways in which we handle transactions. Pay-by-link is an innovative payment solution that's poised to transform how businesses operate. With the upcoming version of inspHire Office integrating pay-by-link through our partnership with Worldpay, let's explore how this feature can benefit your business: 

At Kerridge Commercial Systems, our unwavering dedication drives us to deliver unparalleled service and innovative solutions to our worldwide community of users. And the rental division is no exception. But once a customer is live with their hire management solution, what's next? We recently spoke with KCS Rental veteran, Paul Buckley, and powerhouse, Simon Berry, to discuss how their integral roles play a part of our customer's journey.

The Hire Association Europe (HAE) is the leading trade association for hire and rental companies in the UK. Formed in 1974, the HAE and EHA (Event Hire Association) has more than 3,500+ business members across the UK relying on them to guide the way in the hire and rental industry.

Since 1997, inspHire has gone from strength-to-strength in order to become a market-leader in the rental software space. How is this done? By designing powerful, innovative hire software solutions. But the real question is - how is this delivered to the global rental industry? Simple, by our brilliant people! Introducing Dane Evans, Senior Business Development Manager, and Jake Packard, Business Development Manager.

Here at inspHire, we pride ourselves on being customer focussed, taking into account our customer's individual needs from the outset. From sales to support, this is a joint effort across all  departments within our global business, but one integral stage for our customers is their implementation. From establishing objectives and milestones, right through to the day you go-live; our experienced Professional Services Group (PSG) will be on hand from start to finish. 

The KCS Rental Division is made up of many different departments and key teams who drive the customer experience for inspHire users. One integral part of this service is our Helpdesk team, and two people who keep the cogs turning from a service delivery perspective is Ken Hughes, Service Delivery Director, and Sean Duryea, Helpdesk Manager. 

Over the past year, inspHire began implementing a global programme to improve our customer service and support. How and why? We have invested in new dedicated resources and technologies into this department, as well as new collateral and simplified processes to accommodate our customers. Simply put, the end-goal is to provide full transparency to our customers, while delivering the best possible service.  With a combination of 20+ years in IT service delivery and 10+ years at the forefront of inspHire's support team, both Ken and Sean have been working hard on the rollout of the inspHire Continual Improvement Programme. Read the full interview to learn about the latest developments, as well as get to know our team members!  

inspHire first opened its doors to the rental industry way back in 1997, and have gone from strength to strength since. Fast forward 20+ years, inspHire now are a part of the Kerridge Commercial Systems group and support over 20,000+ global users. To support this growth, inspHire now have teams located across the globe with offices in the United Kingdom, Australia, United States, South Africa and the Netherlands. 

Part of inspHire's strategy is to implement customer-centric roles within our business. That’s why we’d like to introduce you to Mark Taylor, Product Strategist, and Anton Targett, Head of Product Delivery, two team members whose roles are integral to inspHire’s day-to-day operations and overall strategy.

Mark and Anton's positions ensure that our customers are the focal point of all decisions related to delivering products, services and experiences to create customer satisfaction, loyalty and advocacy. Read the full interview to learn how these pair drive change throughout our suite of products, that prioritise putting our customers first, by delivering a positive experience and continuing to build long-term relationships.

Ransomware attacks increased by almost a third between 2020 and 2021 and jumped by 75% in Q4 2021 compared to the previous three months. How can inspHire help to protect your business? Simple, move your inspHire system to a cloud environment to enable top-level security. Hosting in the cloud allows effective protection, advanced threat detection and regulatory compliance, as well as other benefits. 

Hopefully, you're now aware of the circular economy and what this means for your rental business. 

But just in case you're not - essentially equipment should be built to last, reused and refurbished to increase its lifespan, and recycled rather than wasted. 

So what does this mean? It means that now is the time to take advantage of rental software and implement initiatives that reduce waste, save costs, and increase productivity. From ensuring your equipment is fully compliant to reducing material usage - discover how you can drive efficiencies by becoming more green and clean!

But how can this be achieved? We spoke with Aerial Platforms to find out!

Aerial Platforms is a well-known provider of powered access solutions to multiple sectors across the UK - as well as being industry leaders in safety and innovation. Jason Seddon, Owner of Aerial Platforms, spoke with us and provided insight into how the rental industry can not only benefit, but thrive, through a circular economy partnered with the effective use of their rental software: inspHire! 

Back in January, 2020 was already being hailed as the year the majority of workloads move to the cloud. Fast-forward to September and flexible working has swiftly become the new norm - and is powered by cloud software. Here's our round-up of the top 9 cloud benefits you and your rental business can't live without in 2020.

1. Automatic updates

Say goodbye to manual upgrades, and hello to automatic updates! Working with software in the cloud ensures your system is always up-to-date. With a low maintenance software solution, save yourself time and keep your rental software secure with hassle-free updates which are rolled out periodically!